Spa Receptionist

Our brand purpose is to Elevate the Lives of the People we Touch. Join the Massage Heights team to help us inspire, educate, and promote a balanced lifestyle for every member and guest.

Benefits/Perks
· Flexible Scheduling
· Growth Opportunities
· Paid Training
· Digital Workspace
· Stunning Retreats
· Massage Heights Family Fund
· Employee Discounts
· Competitive pay with commission and bonus opportunities

Schedule/Expected work hours
· 6–8-hour shifts
· Full and part-time positions available
· Required 1 weekend shift
· Days and evening shifts available

Responsibilities
· Educate guests confidently and effectively about services and products
· Achieve monthly sales targets through membership and gift card sales
· Provide exceptional service by listening, communicating, and responding to guest’s needs
· Excellent phone etiquette with an upbeat tone and strong articulation
· Promote the therapeutic/wellness benefits of massage therapy and skin therapy
· Develop and maintain positive relationships with members of the team and guests

Qualifications
· Exceptional guest service and communication abilities
· Previous experience in sales, retail, or guest services is required
· Proficient with basic computer software and quick to learn new systems
· Fast learner with a positive and energetic demeanor
· Strong critical thinking skills, especially in resolving customer conflicts
· Passionate about interacting with people and consistently delivering outstanding service
· Thrives in collaborative team settings

Company Overview – Massage Heights is a national franchise U.S. and Canadian chain of massage and skincare Retreats that are locally owned and operated by small business owners. Our franchisees are passionate about sustaining a culture of care and creating work environments where people feel valued, accepted, and inspired. We offer massage therapy and skincare in beautiful, serene environments and are committed to supporting our member's and guests’ wellness goals through providing therapeutic and healing services.

Company Values
· Loyal
· Authentic
· Passionate
· Diligent